Shipping & Delivery
How long does shipping take?
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Orders are delivered within 24 to 48 hours across Morocco. We confirm every order by phone or WhatsApp before it ships.
Do you ship internationally?
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Not yet. We deliver across Morocco only.
Can I track my order?
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We keep you updated by phone or WhatsApp, from order confirmation to delivery.
Products & Ingredients
Are your products cruelty-free?
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Yes, 100%! Lampidia is cruelty-free and we never test on animals. We're also vegan-friendly and made with ethically sourced ingredients.
What skin types do your products work for?
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Our products are designed for all skin types. However, if you have sensitive skin or specific concerns, we recommend starting with a patch test. Our team can also recommend products tailored to your skin type.
Are your products organic?
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We use premium organic ingredients from Morocco, including argan oil, roses, honey, and shea butter. All are sourced directly from trusted suppliers and undergo rigorous quality testing.
Can I use these products while pregnant or nursing?
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Our products are natural and safe, but we recommend consulting with your healthcare provider before introducing new skincare during pregnancy or while nursing.
Orders & Payments
What payment methods do you accept?
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We accept Cash on Delivery. Pay the courier in cash when your order arrives.
Is my payment information secure?
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You never need to share card details with us. With Cash on Delivery there is no online payment to protect.
Do you offer promo codes?
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Yes! Subscribe to our newsletter to receive exclusive discount codes. We also run seasonal promotions and sales. Check our Instagram @lampidia for the latest offers.
Returns & Refunds
What is your refund policy?
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We offer a 30-day money-back guarantee on all unopened, unused products. If you're not satisfied, just contact us for a full refund. Read our complete
refund policy for details.
How do I process a return?
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Email support@lampidia.com with your order number and reason for return. We'll send you a prepaid return shipping label. Once we receive your return, we'll process your refund within 5-7 business days.
What if my product arrived damaged?
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Contact us immediately with photos of the damage. We'll replace your product at no cost and ship it to you right away using priority shipping.
Account & Subscriptions
Do you offer subscriptions?
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Coming soon! We're launching a subscription service that lets you get your favorite products delivered monthly with a special discount. Sign up on our website to be notified.
Can I create an account?
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You can checkout as a guest or create an account for faster checkout and order tracking. Creating an account also gives you access to exclusive member benefits.